Satellite Home Solutions

FAQ

Answers to common questions about DStv, Fibre & Deukom installations, repairs, pricing, coverage and guarantees. Still stuck? Call 067 145 9403.

Everything you need to know about our services, pricing and coverage. Still stuck? Call 067 145 9403.

Frequently Asked Questions

How much does a DStv installation cost?

Pricing depends on your dish size, decoder type and cabling needs. We provide a clear, upfront quote before any work begins โ€” call 067 145 9403 for a free estimate.

Do you charge a call-out fee?

Any call-out or assessment fee is explained upfront when you book, so there are never hidden charges.

What payment methods do you accept?

We accept cash, EFT and card payments. Payment details are confirmed when you book.

Do you offer same-day service?

Yes, same-day service is available in many areas depending on your location and our schedule. Call early for the best chance of a same-day slot.

How long does an installation take?

A standard single-view DStv install takes 60โ€“90 minutes. Extra View, fibre and commercial setups may take longer.

Are your technicians accredited?

Yes โ€” our technicians are accredited, experienced and background-checked, and all work is guaranteed.

Do you offer a guarantee?

All our installations and repairs are backed by a 12-month workmanship guarantee.

Which areas do you cover?

We serve Cape Town, East London and Gqeberha (Port Elizabeth), including dozens of surrounding suburbs.

Why does my DStv lose signal in the rain?

A marginally aligned dish or weak LNB reduces your signal margin so weather tips it over. We peak the dish and replace worn parts for a stable signal.

What is DStv Extra View?

Extra View links decoders so you can watch different channels in different rooms on one subscription, for a small extra monthly fee per decoder.

Do you install Deukom?

Yes, we install and configure Deukom systems, including the specialised dish and decoder setup required.

Ready to Get Connected?

Book your DStv, Fibre or Deukom installation today. Fast, accredited and affordable โ€” with same-day service available across Cape Town, East London and Gqeberha.

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